Tour company Ticketmaster has been forced to apologise to Bruce Springsteen for the way it handled online ticket purchases for his upcoming US tour.
The company were charged with distributing tickets for the upcoming tour, but when some fans logged on to the Ticketmaster site they were re-directed to partner site TicketsNow which was charging inflated prices.
Springsteen issued a furious statement decrying the practice, and Ticketmaster have now in turn issued an apology. Titled “An Open Letter of Apology to Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team” the statement explains that “while we were genuinely trying to do the right thing for fans in providing more choices when the tickets they requested from the primary on-sale were not available, we clearly missed the mark.”
The statement went on to say “to make sure there is no misunderstanding in the future, we also publicly state that we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale.”
This is the latest public set back for Ticketmaster, who are reported to be considering a merger with Live Nation.
